Frequently Asked Questions

What you get depends on the bundle. The Big Beautiful Bundle includes the full range: all 10 Expert Advisors plus the 3 bonus EAs. The Gold Bundle includes the four gold EAs only: The Gold Reaper, Gold Trade Pro, Goldbot One and Gold Phantom. Both come with lifetime updates, priority support and full setup documentation, and every license is activated in the client dashboard and can run on up to 10 MetaTrader 5 accounts.

The purchase is for life! So once purchased, you can use the EAs unlimited in time.

While we aim to create the best possible EAs on the market, no EA can guarantee profits in the future. That said, we do have high quality backtests, and many years of live results that show great performance of our EAs so far!

There is no 100% correct answer to this question. Many people love our Gold Reaper product, which has been performing outstanding for the last few months, but our recommendation would always be to run a well diversified portfolio of EAs, like our Big Beautiful Bundle. This will have the highest probability of stable returns and low drawdown, which is what we are all after in the end!

If your broker has fast, low spread ECN trade accounts (RAW pricefeed), it should be no problem to run our EAs. If you are not sure which broker to use, we can help you find the perfect broker for our software.

Yes. You only need to set them up once, and after that, they will run 100% automatically!

Yes. The Big Beautiful Bundle is available at a discounted price for a limited time only. Once the offer ends, you can join the waitlist to be notified when it becomes available again.

Profalgo Limited is a Malta-based company (Registration Number: C-93668) that develops and sells algorithmic trading software for forex, stocks, and other financial markets. Our products are designed to automate trading strategies on popular platforms like MetaTrader 4, MetaTrader 5, and cTrader.

No. Profalgo is NOT a broker, financial institution, or investment advisor. We provide software products only. You must have your own account with a licensed broker to use our products. We do not execute trades on your behalf, hold or manage your funds, provide investment advice, or operate as a regulated financial services provider.

Our products are intended for individuals who are 18 years or older, have experience with trading and financial markets, understand the risks of algorithmic trading, can afford to lose their trading capital, and are not located in restricted jurisdictions. Important: Trading involves substantial risk of loss. Only trade with money you can afford to lose.

While our software is designed to be user-friendly, familiarity with financial markets, trading concepts, and trading platforms (MetaTrader, cTrader, etc.) is recommended. We provide comprehensive setup documentation and responsive support to help you get started.

Profalgo Limited is incorporated and registered in Malta, a member state of the European Union. Registered Office: 36, St Dminka Street, Victoria VCT 9030, Gozo, Malta.

Our algorithmic trading software (the "Product") automates trading strategies by analyzing market data in real-time, identifying trading opportunities based on pre-programmed logic, executing buy and sell orders automatically, managing open positions (stop loss, take profit, trailing stops), and operating 24/7 without manual intervention (if configured). Important: Automated trading does NOT guarantee profits.

Our Product is compatible with MetaTrader 4 (MT4) and MetaTrader 5 (MT5). Compatibility varies by product - check the specific product page for platform requirements. Note: The Product may NOT work on mobile versions of these platforms. Desktop/VPS installation is typically required.

We make NO guarantees about profitability. Like any trading strategy, the Product can generate profits OR losses. Results depend on market conditions, broker execution quality, your risk management settings, account size, leverage, and timing of trades. Past performance (including backtests) is NOT indicative of future results. Only risk capital you can afford to lose completely.

Not completely. Backtesting is testing a strategy on historical data. Limitations include: historical results do NOT guarantee future performance, backtests may be overfitted to past data (curve fitting), they often ignore real-world factors like slippage and spread widening, and market conditions change over time. Always test the Product on a demo account with current market data before risking real money.

We may provide performance reports and statistics for informational purposes. However, past performance is NOT indicative of future results, our results may differ from yours due to broker, settings, timing, and market conditions, and we may update or discontinue publishing results at any time. We recommend conducting your own independent testing on a demo account.

No. Compatibility depends on the broker's trading platform, execution model (ECN, STP, market maker), policies on automated trading, and server-side restrictions or latency. Some brokers prohibit or restrict automated trading. Check with your broker before purchasing. We do NOT endorse or recommend any specific broker.

No. Absolutely not. There are NO guarantees in trading. The Product can generate profits in favorable conditions, generate losses in unfavorable conditions, experience drawdowns, and fail to prevent losses during extreme volatility or black swan events. You can lose some or all of your trading capital. Use proper risk management.

Visit our website, select the Product you want, add to cart and proceed to checkout, complete payment (credit card, PayPal, etc.), and receive your license key and download link via email. Delivery is typically instant after payment confirmation.

We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Payment processing is handled securely by third-party payment processors (Stripe, PayPal). We do NOT store your full payment card details.

A license key is a unique permission that activates the Product on your trading platform. Each license is typically valid for a specific number of live trading accounts, demo accounts (usually unlimited), and time period (lifetime, annual, or monthly). Your license is personal and non-transferable.

Yes. Each purchase comes with 10 licenses per Expert Advisor.

No. Licenses are non-transferable after activation. You may not sell, give, or share your license key with others, or use the Product on accounts you do not own or control. Violation may result in permanent license revocation without refund.

After successful payment, you will receive a confirmation email with receipt, a delivery email with license key and download link (typically within minutes), and a welcome email with setup instructions. Check your spam folder if you don't receive emails within 1 hour. If you don't receive the Product within 48 hours, contact info@forexeasolutions.com with your order number.

General steps: Download the Product file from the provided link, open your trading platform (MT4, MT5), copy the Product file to the platform's "Experts" folder, restart the platform, drag the Product onto a chart, enter your license key, configure settings (lot size, risk, etc.), and enable automated trading. Detailed instructions are provided with your purchase.

Not required, but highly recommended. A VPS provides 24/7 operation (no downtime), faster execution (near broker servers), and more reliability (no power outages or Windows updates). You can skip a VPS when testing on a demo account or if you can keep your computer on 24/7 with stable internet. VPS setup and costs are your responsibility.

Minimum: Windows 7 or later, 2 GB RAM, internet connection, and trading platform installed (MT4 or MT5). Recommended: Windows 10/11, 4+ GB RAM, stable wired internet connection, and VPS for 24/7 operation. The Product may NOT work on mobile devices or tablets.

Contact info@forexeasolutions.com with screenshots of the problem, your platform version and broker name, and any error messages from the logs/journal.

Minimum account balance varies by the Product's minimum lot size settings, your broker's minimum lot size (typically 0.01 lots), leverage offered, and your risk tolerance. Important: Only trade with money you can afford to lose completely. Never trade with borrowed money, emergency funds, or retirement savings.

Leverage amplifies both gains AND losses. Conservative: 1:10 to 1:30. Moderate: 1:30 to 1:100. Aggressive: 1:100 to 1:500 (high risk). Higher leverage = higher risk of total loss. Even with stop losses, extreme volatility can cause losses exceeding your account balance. Some jurisdictions limit leverage (e.g., EU limits retail forex leverage to 1:30).

YES. Absolutely. Always test on a demo account for at least 2-4 weeks before using real money. Observe whether the Product executes trades as expected, results are acceptable, risk settings work as intended, and there are no errors. Note: demo account execution quality may differ from live accounts. Even after successful demo testing, start with small position sizes on live accounts.

Losing periods are normal in trading. Steps to take: Stop trading immediately if losses exceed your risk tolerance. Review settings (lot sizes, stop losses). Check market conditions. Review broker execution. Re-test on demo. Do NOT increase risk to "recover" losses (revenge trading). Algorithmic trading does NOT eliminate losses - they are part of trading.

The Product CAN operate autonomously, but you SHOULD monitor daily account balance and equity, open positions, unusual market conditions, and platform errors/warnings. Do NOT use "set and forget" with no monitoring, or leave the Product running during high-impact news events without checking. Best practice: Check your account at least once per day.

Email Support: info@forexeasolutions.com. Response times: General inquiries 1-2 business days, technical issues 1-3 business days. Business Hours: Monday - Friday, 09:00 - 17:00 CET. When contacting support, include your order number or license key, description of the issue, screenshots of error messages, platform version and broker name.

We provide support for installation and setup assistance, license activation issues, basic configuration and settings guidance, bug reports and software errors, and product updates and upgrades.

It depends on your license type. Lifetime licenses typically include free updates for life. Annual/monthly subscriptions include updates during the subscription period. Check your specific product terms for update policy. Important: Updates may change the Product's behavior. Test updates on a demo account before using on live accounts.

Common reasons: license expired or deactivated, broker changed platform, platform update broke compatibility, or account switched to a different broker. If the Product stops working due to our fault (software bug, server issue), we will investigate, provide an updated version if possible, or offer a refund if the issue cannot be fixed. If the issue is due to broker, platform, or user error, we are NOT obligated to provide a refund.

No. Support is available Monday - Friday, 09:00 - 17:00 CET. We do NOT provide weekend support (except critical system outages), phone support, or live chat. For urgent issues (e.g., Product causing large losses), immediately stop the Product (disable automated trading in your platform), close any open positions manually if needed, and email support. Do NOT rely on support to stop losses in real-time.

We offer a limited 30-day money-back guarantee. Refunds may be considered if the request is submitted within 30 days of purchase, sent to info@forexeasolutions.com with order details, and you have complied with our Terms. Refunds will NOT be granted for trading losses, change of mind after meaningful use, product not meeting subjective expectations, failure to follow instructions, or requests submitted after 30 days.

Our Product is digital content delivered instantly. Once delivered and used, the value is considered consumed, similar to software or digital downloads. Additionally, trading outcomes depend on market conditions and user decisions, not just the Product itself. Refunds are limited and subject to conditions to prevent abuse while still offering a fair guarantee period.

EU/EEA consumers have a 14-day statutory withdrawal right under the Consumer Rights Directive. However, you may lose this right if you accessed, downloaded, or activated the Product AND consented to immediate delivery at checkout AND acknowledged that your withdrawal right would be lost. If you have NOT accessed or activated the Product, you may withdraw within 14 days for a full refund. If you HAVE used the Product, the 30-day guarantee policy applies instead. If the Product is defective or not delivered, your statutory rights remain unaffected.

A Product is considered defective if it fails to function due to a technical error on our side, core features described are missing or non-functional, or it cannot be activated despite valid credentials. NOT considered defective: trading losses, difficulty of use, incompatibility with your broker (unless explicitly guaranteed), not meeting personal expectations, or minor issues not affecting core functionality. To report a defect, email info@forexeasolutions.com with evidence.

No. Trading losses are not a valid reason for a refund. Trading involves risk, and outcomes depend on market conditions and user decisions. By using the Product, you acknowledge there is no guarantee of profitability, you may lose part or all of your capital, and we are not liable for trading losses.

In most jurisdictions, yes. However, some countries restrict or ban retail forex trading, some brokers prohibit automated trading, some strategies may violate broker rules, and tax obligations apply to trading profits. You are responsible for ensuring trading is legal in your jurisdiction, complying with local laws, and paying taxes on profits. We do NOT provide legal advice.

No. We do NOT provide tax advice or reporting. You are responsible for understanding your tax obligations, reporting income, and paying applicable taxes. We provide order receipts and invoices for purchases, but NOT trading profit/loss reports (those come from your broker) or tax forms. Consult a qualified tax professional in your jurisdiction.

Profalgo Limited owns all intellectual property rights including source code, algorithms, trading logic, documentation, and branding. Your license grants you the right to USE the Product per the license terms - you do NOT own the Product. You may not reverse engineer, decompile, copy, modify, sell, rent, or share the Product or license key.

Maltese law governs our Terms and Conditions, Privacy Policy, and all agreements. The courts of Malta have exclusive jurisdiction, except where EU consumer protection laws provide otherwise. EU consumers may also bring proceedings in courts of their country of residence.

We comply with the EU General Data Protection Regulation (GDPR), Malta Data Protection Act, and ePrivacy Directive. We collect account and purchase information but do NOT sell your data to third parties or store full payment card details. Your GDPR rights include access, rectification, erasure, and data portability. See our Privacy Policy for full details.

Yes. Our website uses cookies for essential functionality, performance and analytics, and preferences. EU/EEA visitors see a cookie consent banner on first visit. See our Cookie Policy for full details.

Step 1: Contact us directly at info@forexeasolutions.com - most issues can be resolved quickly. Step 2 (EU residents): Use the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. Step 3: Contact consumer protection authorities - Malta: MCCAA (mccaa.org.mt). Data protection complaints: Malta IDPC (idpc.org.mt). EU residents may also contact authorities in their country of residence.